Return Policy
At USA Anxiety Shop, we want you to feel confident about every order. This Return Policy explains when you can return an item, how refunds work, and how to contact us for help.
1. Eligibility
Returns are accepted within 7 days of delivery if:
- The product arrived damaged or unusable.
- You received the wrong item or incorrect strength/quantity.
- The package is missing items that were listed on your order.
Opened, used, or partially consumed medications cannot be returned unless they were damaged or incorrect on arrival.
2. How to start a return
- Email ordersanxietyreliefusa@gmail.com within 7 days of delivery.
- Include your order number, photos of the item/package, and a short description of the issue.
- Our team will confirm whether a return, replacement, or refund applies.
3. Refunds
- Lost or undelivered packages: if your order is not delivered within 14 days, contact us. After we verify with the carrier, we issue a refund or reshipment.
- Damaged or wrong items: we will replace the item or refund the affected amount after we confirm the issue.
- Refunds are sent to the original payment method whenever possible and typically process within 5–10 business days after approval.
4. Shipping for returns
If we ask you to send an item back, we will provide the return address and instructions. Do not ship anything until we confirm — unauthorized returns may not be refunded.
All original shipments are sent in plain, discreet packaging. Please use similarly discreet packaging if a return shipment is required.
5. Non-returnable situations
- Change of mind after a correctly delivered, sealed order.
- Orders delayed by the carrier, holidays, or incomplete address details (we will still help track the package).
- Products used other than as labeled, or stored incorrectly.
6. Questions
For returns, refunds, or order issues, contact us at ordersanxietyreliefusa@gmail.com or call +1(503)269-9553.
See also our Privacy Policy and Terms & Conditions.